Bug reports
Tell us what happened, your follo version, which website you were using, the steps that led to the issue, and what you expected follo to do.
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follo Support
Have a question, found an issue, or want to share feedback? Send us an email and tell us how we can help.
Contact follo Support Browse the follo User Guide →Feature requests
Share what would make follo more useful in your daily sales workflow. Real sales feedback helps shape what we build next.
Privacy questions
Questions about saved lead information, browser permissions, exports, or data deletion can be sent to the same support email.
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Help with the latest features
Set up and test Discovery · Find your Settings · Import leads from CSV · Back up or restore your leads
Quick answers
A few things people usually ask
Where can I reopen Quick setup?
Open Settings → Quick setup. The temporary Finish setup checklist can also resume unfinished setup. Once setup is finished, the checklist stays out of your way.
Do I import my Follo export with CSV import?
A file from Export lead backup is a .json file. Use Settings → Restore backup; it replaces the current lead list after confirmation. Export any current work first if you need to keep it. Import leads from CSV adds new spreadsheet contacts and skips existing people.
What do the dots in Today’s Focus and Momentum mean?
Today’s Focus maps the priorities for today. Momentum maps people with recorded follow-up activity in your selected period. Bright dots match the chosen category or outcome. Hover for context or click to open a matching person. Larger grouped views explain their scale in the legend.
Where does follo keep my lead data?
Your saved leads stay in Chrome extension storage on your device. follo does not keep a server-side copy of your lead list.
What happens if I uninstall the extension?
Chrome may remove the extension’s stored data. Export a backup before uninstalling or clearing extension storage if you want to keep your leads.
How do I create a backup?
Open Settings → Export lead backup to download a JSON backup. Restore backup replaces the current lead state after confirmation; Import leads from CSV adds new people. See the backup and restore steps.
Which websites does follo support?
follo has built-in lead capture for Gmail, LinkedIn, Salesforce, and HubSpot. Smart + Lead also works with Outlook on the web and other pages after you allow access. Discovery uses Gmail conversations and can connect matching Salesforce or HubSpot records. It does not scan Outlook for suggestions. You review the contact before saving.
Why didn’t follo detect a lead?
Open the full email thread, profile, or CRM record so contact details are visible. If follo asks for website access, choose Allow & add; declining keeps your draft. After an extension update, reload the webpage to reconnect follo. You can also enter or correct the fields in + Lead.
Why isn’t Discovery suggesting a person?
Open Settings → Discovery, save the address of the Gmail inbox you are viewing and any sending aliases, enable Gmail Discovery, and allow Gmail access. Reload Gmail, then open a one-to-one conversation. follo needs three distinct observed messages with both sent and received activity, or four sent messages, within 30 days. Saved people, your addresses and excluded work domains are withheld.
Open Suggestions and check its current Gmail status. Use Check this conversation if Gmail has not loaded all reply headers, or the displayed connection/permission action. Advanced Diagnostics remains available under Discovery preferences. This can use Gmail’s Expand all control to load the replies. The normal Suggestions view explains what needs attention without requiring Diagnostics. Automatic pop-ups have quiet limits; additional qualifying people can still wait in Suggestions. See the full Discovery guide.
Can I bring in an existing lead list?
Use Settings → Import leads from CSV. Download the template, choose your file, review the rows, and add the accepted leads. Use CSV UTF-8 with Name and Email headers, up to 500 people, 1 MB and 32 columns per file. Extra columns are allowed and shown as unused. Company is optional, and blank follow-up dates use the date you choose in the review. Existing or repeated emails are skipped. Undo CSV import removes unchanged leads from the last import and keeps leads you edited afterward. See CSV formats and limits.
Why didn’t I receive a reminder?
Check Settings → Reminders, your weekday reminder time, and whether you have leads needing attention. Chrome must be running. Browser invitations can wait while you type or work in a focus session. For desktop reminders, allow Chrome notifications and check your operating system’s notification settings. See the settings guide.
I paid for Pro. Why is follo still showing Free?
Open Settings → Plan & billing and retry activation if offered. For website or browser-tab purchases, select Already purchased? Restore Pro and enter the Polar license key from your purchase. Allow the Polar connection when asked. Follow the activation steps.
Do I have to enable usage analytics?
No. Usage analytics is optional and off until you enable it. You can choose Keep usage private or turn it off in Settings → Usage & privacy. Capture, Discovery, reminders, and your saved leads remain available. Read what is shared.